IP ANTS User Service Agreement

Publication Date: 26 May 2026

Effective Date: 28 May 2026

Important Notice

Global Patent Annuity Fees Payment Agency Co., Ltd (hereinafter referred to as 'we' or 'the platform') reminds you to carefully read and fully understand all the contents of this agreement before registering and using IP ANTS (hereinafter referred to as 'the platform'), especially the clauses highlighted in bold and red that have significant impacts on users, including but not limited to intellectual property ownership, use bans and breach of contract responsibilities, jurisdiction agreements, etc. By checking 'I have read and agreed to the IP ANTS User Service Agreement' and clicking the registration button, you are deemed to have read, understood, and agreed to accept all the constraints of this agreement. If you do not agree with any content of this agreement, please do not register or use this platform.

The clauses in this agreement that may have a significant relationship with your rights (including but not limited to clauses that exempt or limit the platform's liability, clauses that limit your rights, dispute resolution and jurisdiction, etc.) have been prominently marked in bold, red or underlined font. Please pay close attention to them.

0. Definition

0.1 ‘This Platform’or ‘Platform’: refers to the IP ANTS website (domain name: http://www.zhimy.net) and related web portal, mobile portal, API interfaces, and any derivative forms thereof.

0.2  ‘This platform’ refers to Global Patent Annuity Fees Payment Agency Co., Ltd.

0.3 ‘User’ refers to a natural person, legal entity, or other organization that agrees to this agreement and completes registration.

0.4 ‘Services’ refer to the global patent annual fees and global trademark renewal management, monitoring, reminders, entrusted payments, and related auxiliary services provided by this platform.

0.5 ‘Patent Annuity’refers to the annual fee paid to the official patent offices of various countries to maintain the validity of patent rights.

0.6 ‘Trademark Renewal’ refers to the fees that need to be paid to the official trademark offices of various countries to maintain the validity of trademark rights.

1. Subject and Scope of the Agreement

1.1 This agreement is between you (hereinafter referred to as the 'User') and Global Patent Annuity Fees Payment Agency Co., Ltd (registered address: Room 611, 6/F, Building 2, Yard 3, Huibingbeiyi Street, Tongzhou District, Beijing). The effective contract between the 'platform parties' regarding registration, login, and use of this platform.

1.2 The content of this agreement includes the main text of this agreement and the ‘IP ANTS Privacy Policy’, as well as various rules, statements, operating instructions, notices, etc. that the platform has already published or may publish in the future (hereinafter referred to as ‘platform rules’). All platform rules are an integral part of this agreement and have the same legal effect as the main text of this agreement.

1.3 This agreement is entered into in the form of an electronic contract, which has the same legal effect as a paper contract in accordance with the provisions of the Civil Code of the People's Republic of China and the Electronic Signature Law of the People's Republic of China.When registering, it is mandatory to check 'I have read and agreed to the IP ANTS User Service Agreement' and 'I have read and agreed to the IP ANTS Privacy Policy' before completing the registration. The platform will automatically record the user's selection behavior, registration time, IP address, device identifier, browser type and version, etc., and use them as evidence for the establishment of electronic contracts and user confirmation. These records are automatically generated by the platform's system, and the user acknowledges their authenticity and legal validity, except where the user has evidence to the contrary that is sufficient to refute them.

2. Registration and Usage

2.1 It is required to register an IP ANTS account before using this platform. You should complete the registration with truthful, complete, and accurate information. The platform has the right to require users to provide further authentication materials (such as legal representative identity proof, authorization letter, etc.) according to laws, regulations or risk control needs. The registered users shall bear full legal responsibility for all actions and consequences under their accounts.

2.2 Please keep your account and password safe and secure. It is not allowed to transfer, lend, rent or authorize others to use your account in any form. Any operation carried out through your account on this platform shall be deemed as your own behavior, and you shall be responsible for the legal consequences arising from such operation. Please immediately notify the platform if you discover any abnormal usage of your account.

2.3 The platform has the right to suspend, restrict or terminate the use of your account in accordance with laws, regulations, platform rules or business needs. You are not allowed to engage in any behavior that violates laws and regulations, damages national interests, public interests, or the legitimate rights and interests of others while using this platform.

3. Services Provided by the Platform

3.1 This platform mainly provides global patent annual fees and global trademark renewal management services, including but not limited to: patent annual fees and trademark renewal monitoring, reminders, fee calculation, entrusted payment services, patent information management, bill report generation, etc. The specific service content shall be subject to the actual services provided by this platform at that time.

3.2 The platform has the right to adjust, upgrade, or suspend certain services based on business development needs, and to notify users in advance through announcements, internal messages, and other means as much as possible.

3.3 Declaration Responsibility Boundary

The platform is not an authorized agency of the official patent offices of various countries, nor a patent agency as defined in the Patent Agency Regulations. The platform only serves as a technical service platform to assist users in completing the information management and payment process of patent annual fees. The platform does not provide any legal advice, including but not limited to patent validity, infringement analysis, strategic recommendations, and the necessity of maintaining rights. Users should obtain legal advice on their own or through other compliant and legal patent agencies. The user entrusts the platform to pay the patent annual fee on their behalf, which is the user's own decision. The platform shall not be held legally responsible for any losses caused by errors in information provided by the user, changes in the legal status of patents, official system failures, etc., except as otherwise required by laws and regulations.

4. Special Agreement on Service

4.1 In order to provide safe, accurate, and timely patent annual fee payment and trademark renewal services, we will, with your consent and confirmation, require you to provide some basic information about you and the basic information of the patent annual fee or trademark renewal you need to pay by filling out forms or other forms. Please be sure to follow the steps provided on this platform to correctly and completely fill in the designated patent annual fee or trademark renewal information, as well as key information such as the year to be paid, in order to entrust the payment of patent annual fee or trademark renewal.

Please provide truthful, accurate, timely, and complete information. If the information you provide is untrue, inaccurate, untimely, or (and) incomplete, this platform has the right to suspend or terminate its services to you, delete any of your information on this platform, and refuse to provide you with part or all of this service. And this platform has the right not to accept your patent annual fee payment or trademark renewal instruction and order, and consider the contracted relationship between you and this platform as non-existent. If this results in your overdue payment of patent annuities or trademark renewals, loss of patent or trademark rights, overdue fines, late payment penalties, or any other losses, this platform shall not be held responsible.

4.2 When using the patent annual fee payment or trademark renewal services provided by this platform, please make sure to pay to our company or other designated recipients within the specified payment period after successfully submitting the patent annual fee payment or trademark renewal orders. And any payment method you use must ensure that the company or other designated payee can receive the payment without error within the specified period.

Due to fluctuations in international exchange rates, if you are unable to make payment within the payment deadline specified in this service after successfully submitting a patent annual fee payment or trademark renewal order, you will be required to make payment based on the latest exchange rate change beyond the specified deadline.

If you fail to make payment on time or the payment amount is insufficient, or the payment is made after the specified deadline, or fail to ensure that the company or other designated payee receives full payment within the specified payment period, this platform has the right not to accept your patent annual fee payment or trademark renewal instruction and order, and consider the contracted relationship between you and this platform as non-existent. If this results in your overdue payment of patent annual fees or trademark renewals, loss of patent or trademark rights, overdue fines, late payment penalties, or any other losses, this platform shall not be held responsible.

4.3 When you successfully make a payment to our company or another designated recipient within the specified period, please be sure to notify our company or other designated recipient of your payment information (including payer name, order number, payment amount, payment date, payment bank or ATM transfer account) by email within 24 hours from the time of successful payment (based on the local time of the bank you use for remittance).

The standard for determining whether you have been able to clearly notify our company of your above information will be based on our company's email response to your relevant notification.

If you fail to notify or fail to notify on time, or if the notification method does not successfully inform the company or other designated recipients, or if the payment information you have notified is incorrect, this platform has the right to suspend or terminate the processing of your patent annual fee payment or trademark renewal request, and has the right to consider that your contracted relationship with this platform does not exist and stop processing your order. If this results in your overdue payment of patent annual fees or trademark renewals, loss of patent or trademark rights, overdue fines, late payment penalties, or any other losses, this platform shall not be held responsible.

4.4 To ensure that our platform has sufficient time to safely, accurately, and quickly process your patent annual fee payment, when you decide to submit a patent annual fee payment order, please ensure that there are more than 15 days before the government's statutory payment deadline (① excluding statutory rest days, there are still more than 15 days after holidays. ② The standard for dividing statutory rest days and holidays is based on the local statutory rest days and holidays of the country where the patent annual fee is to be paid). The patent annual fee submitted to the China Patent Office is still more than 10 days away from the payment deadline (① excluding statutory rest days, there are still more than 10 days after holidays). ② The standard for dividing statutory rest days and holidays is based on the local statutory rest days and holidays of the country where the patent annual fee is to be paid. According to the local legal rest days and holidays in China.

If the order’s date is less than 15 days away from the statutory payment deadline (① excluding statutory rest days and less than 15 days after holidays), and the standard for dividing statutory rest days and holidays is based on the statutory rest days and holidays in the country where the patent annual fee is to be paid, and the patent annual fee submitted to the China Patent Office is less than 10 days away from the statutory payment deadline (① excluding statutory rest days and less than 10 days after holidays), we will only be able to provide you with patent annual fee related services in other ways. The amount of professional fees and other fees will also correspondingly occur. Please pay attention to the fee changes thereof.

4.5 In order to comply with the procedures for paying patent annual fees in official patent offices of various countries, you agree to authorize our company to sign the necessary documents for the payment of patent annual fees on our behalf, for the purpose of our company paying patent annual fees to official patent offices of various countries. At that time, our company will confirm with you through a power of attorney regarding the procedures for paying patent annual fees. You agree that the delegated signature of our company has the same legal effect as your own signature. Our company's delegated signing is limited to the documents you have entrusted for the payment of patent annual fees. If you do not agree to these terms, please be sure to inform our company in writing in advance. If our company has already charged you for the entrusted payment of patent annual fees, you agree to our refund and immediately stop processing your patent annual fee payment request upon receipt of your relevant written notice. If this results in your overdue payment of patent annual fees, loss of patent rights, overdue fines, retroactive late fees, or any other losses, this platform shall not be held responsible.

4.6 If you provide incorrect, untrue, or incomplete information, or if you request in writing that this platform should stop processing patent annual fees or trademark renewals that have not yet been paid to governments of various countries, or if this platform is unable to accept and handle the patent annual fees or trademark renewals entrusted by you due to your violation of this service agreement, if the relevant fees for the patent annual fees or trademark renewals have been paid to our company, you agree that our company will first deduct the incurred operating costs and refund related handling fees, and then our company or designated payer will refund the remaining fees to you. If there is a situation where the platform is unable to claim a refund from judicial institutions such as the Patent Office or Trademark Office, the platform shall not bear the corresponding consequences.

4.7 Special Agreement on Insufficient Fees and Refunds

(1)Obligation to Notify of Differential Payment: If the amount paid by the user is insufficient to cover the patent annual fee or trademark renewal amount already paid by the platform to the official patent offices or trademark offices of various countries, as well as the service fee that the platform should charge according to the agreement, the platform shall notify the user through any means such as WeChat, email, or mobile SMS within three working days after discovering the difference, and specify the difference amount, the deadline for supplementary payment (calculated from the date of notification, not less than five working days), and the consequences of overdue payment.

(2)The Consequences of Overdue Payment: If the user fails to fully pay the difference within the deadline for payment, the platform has the right to suspend the processing of all pending commissions of the user until the difference is paid. If the user fails to make up the payment within ten working days from the expiration of the deadline for self payment, the platform has the right to unilaterally terminate the payment service and initiate a refund in accordance with paragraph (3) of this article.

(3)Refund Method and Interest Free Principle: The platform has already paid patent annual fees or trademark renewal fees to the official patent offices or trademark offices of various countries. As the official patent offices and trademark offices of various countries generally do not refund fees, the platform will not refund this part of the payment. The remaining amount paid by the user shall be refunded by the platform to the user's original payment account within thirty working days after deducting the operating fees incurred by the platform (including but not limited to bank handling fees, exchange losses, fees corresponding to the processed portion of the service fees that the platform should charge according to the agreement, notification fees, etc.). The platform does not charge interest on the refunded amount mentioned above, and the user acknowledges and agrees to this.

(4) Incurred Operating Costs: The aforementioned 'incurred operating costs' specifically include: (i) the actual human operation costs incurred by the platform in handling the entrusted orders, calculated at a minimum of RMB 50 per patent, design, utility model or trademark (or according to the charging standards announced by the platform at that time); (ii) The platform has already paid transfer fees, cross-border remittance fees, exchange losses, etc. And fees to third parties such as banks and payment institutions; (iii) Communication and management costs incurred by the platform for collecting payment differences, notifying users, and processing refunds; (iv) The annual patent fees or official fees already paid for renewals to the official patent offices or trademark offices of various countries as instructed by the user (these fees cannot be refunded and are not included in the refundable amount).

4.8 When entrust our company to pay patent annual fees for various countries on your behalf, if you correctly and completely fill in the patent information and important information such as the year of payment specified, and have successfully paid to our company or other designated recipients within the specified payment deadline of this service, and the date of your successful submission of the patent annual fee payment order to our company is more than 15 days away from the government's statutory payment deadline (① excluding statutory rest days, there are still more than 15 days after holidays), and the standard for dividing statutory rest days and holidays is based on the statutory rest days and holidays of the country where the patent annual fee is to be paid), the patent annual fee submitted to the China Patent Office is still more than 15 days away from the statutory payment deadline. More than 10 days (① refers to having more than 10 days after a holiday, excluding statutory rest days). ② When dividing statutory rest days and holidays according to the local statutory rest days and holidays in China, our company guarantees to pay the patent annual fee entrusted by you to the official patent office of the designated country before the statutory deadline.

If a patent annual fee case or trademark renewal case incurs late fees or loss of rights due to delay or fault on our part (including actual losses and potential benefits), the compensation limit is 10 times the amount of the patent annual fee or trademark renewal professional fee for which the late fees or loss of rights occurred.

4.9 In the related services provided by this platform regarding patent annual fees and trademark renewals, the patent annual fees and trademark renewal standards of various countries, their government prescribed fees, remittance fees, or our company's agency service fees involved will change with the adjustment of government prescribed fees, international exchange rate fluctuations of various currencies, price changes, operating costs, and changes in patent scope. This platform has the right to adjust the various fee standards related to patent annual fees and trademark renewal services at any time when necessary, and the adjustment will take effect immediately when published on the official website of this platform.

4.10 When you have entrusted this platform to pay patent annual fee or trademark renewal official fee on your behalf, and the services provided by our company, our website, or our platform are still in operation, and your patent annual fee or trademark renewal official fee has not been paid to the designated country's patent or trademark office, if the government of the country where the patent or trademark is authorized suddenly increases the patent annual fee or trademark renewal official fee, or the international exchange rate appreciates significantly, you agree to unconditionally pay the difference to our company within the designated period of time.

4.11 You agree that the information or documents you provide to this platform in any form may be subject to technical processing (such as format conversion, storage optimization) solely for the purpose of ensuring the normal operation and service continuity of this platform, and may not alter the substantive content of the information or be used for other purposes.

4.12 When you do not entrust our company to pay the patent annual fee or trademark renewal official fee, but manage the patent information or trademark renewal information, payment period, payment amount and other information through this system on your own, if there is a delay in paying the patent annual fee or trademark renewal, loss of patent or trademark rights, overdue fines, late payment fees or any other losses, this platform will not be held responsible.

5. Intellectual Property Ownership

5.1 Intellectual Property Declaration of the Platform
The overall structure, interface design, column settings, color matching, field arrangement, operation process, interaction logic, source code, object code, documents, database structure, data arrangement, text content, graphics, logos, button icons, software, trademarks (including 'IP ANTS' and platform specific graphic logos, etc.), commercial logos, etc. of this platform are independently developed or legally obtained by the platform. The platform enjoys complete copyright (including but not limited to computer software copyright, assembly work copyright), trademark rights, patent rights, trade secrets, and other intellectual property rights for the above content. Without prior written authorization from the platform, no company or individual may copy, imitate, plagiarize, disseminate, adapt, translate, assemble, reverse engineer, decompile, disassemble or obtain all or part of the content of this platform through any technical means.

5.2 Originality Design Protection
This platform has originality in the selection and arrangement of overall layout, menu style, module settings and order, page layout and statistical logic, page navigation bar color scheme and three-stage layout, table core fields, non generic terms, bottom shopping cart and buttons, abnormal jump logic, etc., which constitute a compilation work or computer software interface design work, and are protected by the Copyright Law of the People's Republic of China in accordance with the law.

The aforementioned prohibited behaviors do not apply to: (i) temporary or technical copying necessary for users to use the services of this platform normally (such as browser caching, local temporary files); (ii) Reasonable use as stipulated in Article 24 of the Copyright Law of the People's Republic of China (such as copying in small quantities for personal learning or research); (iii) Other actions explicitly authorized in writing by the platform.

5.3 Trademarks and Commercial Logos
'IP ANTS' and the unique graphic logos, page decorations, etc. of this platform are registered trademarks or commercial logos with certain influence of the platform. Without the written consent of the platform, no one is allowed to use, copy, imitate or apply for registration of logos that are identical or similar to the above logos without authorization.

6. User Prohibition and Liability for Breach of Contract (Core Terms)

6.1 Prohibited Behavior List
During the use of this platform and after account cancellation, users are not allowed to engage in any of the following behaviors alone or in collaboration with others:

(1)Copy, imitate, or plagiarize all or part of the interface design (including but not limited to overall layout, color matching, field order, menu style), column settings, interaction logic, operation process, email templates (including reminder node settings, wording style, formatting), notification texts, business introduction documents, etc. of this platform, or develop, operate, and promote any products, systems, or services that directly or indirectly compete with this platform based on this;

(2) Reverse engineering involves reverse engineering, compiling, or disassembling the software, systems, and databases of this platform, or obtaining the source code, database structure, algorithm models, data dictionaries, and core business rules of this platform through any technical means;

(3)Improper acquisition and use of customer information, taking advantage of registration, use of this platform, or past platform customers, to obtain other customer information on this platform (including but not limited to customer names, contact information, patent lists, payment records, monitoring strategies, etc.), and using such information for business that competes with this platform, or sending commercial offers, soliciting business, or disclosing to any third party to other customers of this platform;

(4)Imitating the platform's email templates, notification formats, business introduction texts, pricing methods, and other original content, sending any form of commercial information or conducting business solicitation to customers (including current and historical customers) of this platform;

(5)Any behavior that may cause the relevant public (including platform customers, potential customers, intellectual property industry practitioners, etc.) to mistakenly believe that you or your affiliates have an investment, cooperation, licensing, agency, specific contact or recognition relationship with the platform, including but not limited to using website interfaces, logos, promotional language that is the same or similar to the platform;

(6) Use any types of web crawler, spider, script, robot, automation tool or other technical means to batch obtain, copy, download any data content on this platform (including patent information, customer information, cost data, etc.);

(7)Other malicious competitive behaviors that violate the principles of good faith and business ethics, use the resources of this platform to engage in unfair competition or infringe on the legitimate rights and interests of the platform.

6.2 Liability for Breach of Contract

(1)If the user violates any of the prohibited behaviors stipulated in Article 6.1 of this Agreement, it shall constitute a fundamental breach. The platform has the right to immediately terminate your account, suspend or terminate all services provided to you, and has the right to take technical measures to block your access without prior notice.

(2)Users must pay a penalty to the platform for their breach of contract. The amount of liquidated damages shall be calculated as follows: [two] times the total reasonable expenses incurred by the platform to investigate, stop user breach of contract, and hold them legally responsible (including but not limited to lawyer fees, notary fees, timestamp storage fees, electronic evidence collection fees, travel expenses, accommodation fees, transportation fees, appraisal fees, litigation fees, preservation fees, guarantee fees, translation fees, evaluation fees, execution fees, etc.). Both parties confirm that the liquidated damages are a reasonable compensation for the platform's rights protection costs. If the liquidated damages are deemed too high according to legal provisions or court discretion, they shall be adjusted to [one] times the actual losses or reasonable expenses.

(3)If the actual losses suffered by the platform or the infringing profits of the infringer are higher than the above-mentioned liquidated damages, the platform has the right to choose to claim compensation from the user based on the actual losses or infringing profits.

(4)The above-mentioned liquidated damages do not affect the platform's right to claim statutory punitive damages in accordance with laws and regulations such as the Copyright Law of the People's Republic of China and the Anti Unfair Competition Law of the People's Republic of China.

(5)This breach of contract liability clause shall remain in effect after the termination of this agreement and shall not become invalid due to account cancellation or termination of the agreement.

7. Confidentiality Obligation

7.1 The user acknowledges and agrees that any trade secrets of the platform (including but not limited to undisclosed software source code, database design, customer list, pricing strategy, annual fee monitoring rules, algorithm logic, technical documentation, operational data, etc.) and non-public information of the platform's customers that they come into contact with during the use of this platform are considered confidential information.

7.2 The user undertakes to assume strict confidentiality obligations for the above-mentioned confidential information during the validity period of this agreement and within [ten] years after the termination of the agreement. The user shall not disclose the confidential information to any third party, nor use it for any purpose outside the scope of this agreement, especially for business that competes with the platform party.

7.3 If the user violates the confidentiality obligation, the platform has the right to require the user to bear the liability for breach of contract in accordance with Article 6.2 of this agreement.

7.4 Exceptions to Confidentiality Obligations
Confidential information does not include the following situations: (i) already known to the public or becoming public information through no fault of the user; (ii) Users can prove that they were aware of and had no confidentiality obligations regarding the information prior to its disclosure by the platform; (iii) Information lawfully obtained by the user from a third party with the right to disclose and without confidentiality restrictions; (iv) Information that must be disclosed in accordance with mandatory requirements of laws, regulations, judicial or administrative authorities. In the aforementioned scenario (iv), users should notify the platform within a reasonable range and disclose only the minimum amount of information.

8. User Declaration and Warranty

8.1 You guarantee that the information provided during the registration and use of this platform is true, accurate, and complete. If such information changes, you should update it promptly.

8.2 You guarantee that the patent number or trademark number, patent name or trademark name, patent application date or trademark application date, patent owner information or trademark owner information, annual fee payment deadline or trademark renewal deadline submitted through this platform are true, accurate, and correct. If the information you provide is incorrect, incomplete, or untimely (including but not limited to failure to submit the orders sufficiently in advance of the payment deadline), resulting in payment failure, delay, loss of patent or trademark rights, late fees, or other losses, the platform shall not be held responsible, and the fees already collected shall be handled in accordance with Article 4.7 of this Agreement. You should review the information yourself and bear all the consequences.

8.3 You promise and guarantee that you will not use this platform to engage in any behavior that infringes on the intellectual property rights, trade secrets, or reputation of the platform or third parties, nor will you use this platform to engage in unfair competition.

9. Disclaimer

9.1 The platform shall make reasonable efforts to maintain the stable operation of this platform, but shall not be liable in the following circumstances: (1) caused by force majeure such as natural disasters, wars, strikes, government actions, cyber attacks, power outages, etc; (2) Due to your own reasons (such as account leakage, operational errors, etc.); (3) Other exemption situations stipulated by laws and regulations. Force majeure refers to objective circumstances that are unforeseeable, unavoidable, and insurmountable, including but not limited to earthquakes, floods, fires, wars, government actions, power outages, cyber attacks, third-party service provider failures, etc.

9.2 This platform may contain links to third-party websites or third-party services, which are independently provided by third parties. The platform is not responsible for their content, security, or legality. Except for intentional or gross negligence on the part of the platform towards the downloaded materials provided by itself.

9.3 When the government and judicial authorities of relevant countries require this platform to disclose customer related information in accordance with legal procedures, this platform will provide customer related information according to the requirements of law enforcement agencies or for the purpose of public safety. Any disclosure in this situation shall be exempted from liability by this platform.

9.4 When using the series of services provided by this platform regarding patent annual fees, please be sure to operate in an environment that meets the following conditions: the environment must ensure that the service system of this platform can operate normally; The environment must ensure that users can provide information to this platform normally; The usage environment must ensure that users can receive information from this platform normally; The usage environment must ensure the normal display and aesthetics of all content on our company's website; The usage environment must ensure that the database in the service system of this platform can run normally. This platform shall not be liable for any damages or consequences arising from your use of the services provided by this platform in an environment where the above conditions are not met.

9.5 Any personal information leakage caused by your personal behavior shall be exempted from liability by this platform.

9.6 Any customer related information leakage, loss, theft or tampering caused by force majeure such as computer problems, hacker attacks, computer virus intrusion or outbreak, temporary shutdown due to government regulation, or other factors that affect the normal operation of the network, shall not be the fault of this platform, and therefore this platform shall not be held responsible. You should take protective measures on your own when using the services provided by this platform. This platform does not assume any direct or indirect responsibility for any losses caused by your inability to use this service due to the above reasons.

9.7 The services provided by this platform do not guarantee that the server provider or email provider will ensure the security of any emails or materials on this platform during or at the end of transmission, and will not disconnect or make errors. This platform is not responsible for any losses caused to you due to reasons beyond the control of this platform.

9.8  The platform shall not be responsible for the content, security, or legality of third-party websites or resources, except for intentional or gross negligence on the part of the platform in providing downloaded materials.

9.9  The services provided by this platform do not guarantee that they will not be interfered with, attacked, destroyed, and/or implanted with computer viruses by others. If any direct or indirect damage is caused to you as a result, the platform shall not be held responsible within the scope permitted by laws and regulations, except for the platform's fault.

9.10 Due to the leakage of customer related information caused by other websites linked to our company's website, as well as any legal disputes and consequences arising therefrom, this platform shall be exempt from liability.

9.11 Our website or third parties utilizing our services may be linked to websites or electronic resources operated by other companies, but this does not imply any relationship between our platform and that company or electronic resource. We do not assume any direct or indirect liability for any damages caused by your linking to other websites or electronic resources through our website.

9.12 All non company or non company website advertising content, images, text, products, services, and other information you browse on our website are proposed and planned by the respective advertisers, suppliers, service providers, agents, and product owners. You must independently verify the authenticity of the aforementioned advertisements and information. This platform assumes no responsibility for the aforementioned advertisements, products, and all service information. If you engage in transactions with the advertiser, supplier, service provider, agent, or product owner as a result, this platform shall not be liable for any guarantee or damages related to the goods, services, or other subject matter of your transactions.

9.13 In order to ensure the normal operation of this platform, it is necessary to regularly or irregularly upgrade or shut down the website for maintenance. We apologize for any service interruptions caused by such situations. We will do our best to avoid service interruptions or limit the interruption time to the shortest possible time. If the service is suspended due to hardware failures or other force majeure beyond the control of this platform, this platform shall not be held responsible for any inconvenience or loss caused during the suspension of service. However, this platform will do its best to assist in handling the aftermath and strive to minimize the damage caused to you as a result.

9.14 If the platform's own operational errors (such as paying fees to the wrong patent office or failing to pay before the deadline) cause direct losses to the user, the platform shall bear the liability for compensation, and the compensation amount shall be limited to the fees paid by the user to the platform for the commission; If users suffer losses due to uncontrollable factors such as exchange rate fluctuations, official fee adjustments, or official system failures, the platform shall not be liable for compensation.

9.15If you violate this service agreement, the platform has the right to terminate the service in accordance with the provisions of this agreement. The platform reserves the right to hold you responsible for any losses caused to the platform due to your breach of contract. If your losses are aggravated due to the platform's failure to fulfill the notification obligations stipulated in this agreement, the platform shall bear corresponding responsibilities within its fault scope.

9.16 The platform has the right to adjust the service content according to changes in laws and regulations, service upgrades, or business adjustments, and notify users in advance in accordance with the provisions of Article 10.1 of this agreement. If the platform needs to suspend services according to national laws, regulations or government directives, it shall not be held liable for breach of contract, but shall resume services as soon as possible when circumstances permit.

10. Change and Termination of Agreement

10.1 The platform has the right to revise this agreement from time to time according to changes in laws and regulations, service upgrades, or business adjustments. The revised agreement will take effect immediately after its publication on this platform. If the changes to this agreement involve the main rights and obligations of the user (including but not limited to service scope, fee standards, breach of contract liability, dispute resolution, etc.). Users have the right to raise objections in writing within fifteen days after the platform is published; If the user does not agree to the change, they should stop using this platform and apply for account cancellation. The prepaid but unused fees shall be refunded according to the provisions of this agreement. If the user fails to raise any objections within the deadline and continues to use this platform, it shall be deemed as acceptance of the revised agreement.

10.2 You can apply to delete your account by contacting the platform's customer service. After account deletion or cancellation, this agreement shall terminate, but the provisions of this agreement regarding dispute resolution, intellectual property, confidentiality obligations, breach of contract liability, and other ongoing provisions shall remain in effect.

11. Application of Law and Dispute Resolution (Jurisdiction Clause)

11.1 The formation, validity, interpretation, performance, and dispute resolution of this agreement shall be governed by the laws of the People's Republic of China.

11.2 Any disputes arising from or related to this agreement shall be resolved through friendly consultation between the parties; If the negotiation fails, either party has the right to file a lawsuit with the People's Court of Tongzhou District, Beijing, where the platform party resides. Both parties confirm that this clause is an independent dispute resolution clause and shall not lose its effectiveness due to the invalidity, termination, revocation or rescission of this agreement.

12. Miscellaneous

12.1 The invalidity or unenforceability of any provision of this Agreement shall not affect the validity of any other provision.

12.2 The platform's failure to exercise or enforce any right under this agreement does not constitute a waiver of that right.

12.3 If you have any questions about this agreement, you can contact us through the customer service phone number or email address posted on this platform.

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Global Patent Annuity Fees Payment Agency Co., Ltd

IP ANTS Privacy Policy

Publication Date: 26 May 2026

Effective Date: 28 May 2026

This privacy policy will help you understand:

How we collect, use, store, share, and protect your personal information; How do you manage your personal information and the related functions we provide. Please carefully read and fully understand this policy before using this platform. If you do not agree with any content of this policy, please immediately stop using this platform.

Introduction

Global Patent Annuity Fees Payment Agency Co., Ltd (registered address: Room 611, 6/F, Building 2, Yard 3, Huibingbeiyi Street, Tongzhou District, Beijing, We, or the platform, respect and protect the security of your personal information. We will take reasonable and necessary measures to protect your personal information in accordance with the requirements of laws and regulations such as the Personal Information Protection Law of the People's Republic of China and the Cybersecurity Law of the People's Republic of China. This privacy policy applies to any form of access or use of IP ANTS (domain name: http://www.zhimy.net, hereinafter referred to as ‘ this platform’).

1. How do we collect your personal information

To provide you with global patent annual fees and global trademark renewal management services, we will collect your personal information in the following scenarios:

1.1 Registration

When registering an IP ANTS account, you need to provide: the name of the enterprise/institution, the contact person's name, email address, and mobile phone number. We may send verification codes to the mobile number or email address you provide to confirm your identity. Failure to provide the above information will prevent you from completing the registration and using the platform.

1.2 Utilizing Patent Annual Fees and Trademark Renewal Management Services

When you use this platform to manage patent annual fee information and trademark renewal information, submit patent annual fee and trademark renewal monitoring orders or payment services, we will collect information directly related to the patent management or trademark renewal management that you upload or fill in, such as patent number or trademark number, patent name or trademark name, patent application date or trademark application date, patent owner or trademark owner information, patent annual fee payment deadline or trademark renewal payment deadline, payment amount, etc. These pieces of information are necessary for providing services. If you do not provide them, we will not be able to complete the monitoring or payment of patent annual fees or trademark renewals.

1.3 Customer Management and Billing
To provide you with billing, reporting, and customer support services, we will collect your mailing address, invoicing information (invoice header, taxpayer identification number, etc.), service usage records (logs), consultation records, etc.

1.4 Security and Compliance
To ensure the security of your account, prevent fraud, and prevent illegal and irregular behavior (especially intellectual property infringement and unfair competition), we will automatically collect your IP address, device identifier, browser type, operating system version, access time, clickstream data, operation logs, etc. These pieces of information will be used to establish operational audit logs as evidence in case of disputes. The retention period for such operation logs is 1 year from the date of generation.

1.5 Service Improvement

We may use anonymized data (which cannot identify specific individuals) for statistical analysis and system optimization to improve service quality.

2. Use ofCookies and Similar Technologies

2.1 This platform uses cookies and similar technologies (such as session storage) to maintain your login status, remember your preferences, and analyze your access behavior. You can manage or disable cookies based on your browser settings, but disabling them may result in some features not functioning properly.

2.2 We will not use cookies for any purposes other than those described in this privacy policy.

3. Personal Information Storage and Usage

3.1 Storage location: The personal information we collect will be stored on servers within the territory of the People's Republic of China. If it is necessary to transmit overseas, we will evaluate it in accordance with the law and obtain your separate consent.

3.2 Storage period: We will retain your personal information during the operation of our platform services and for the minimum period required by laws and regulations. After account cancellation, we will delete or anonymize your personal information, but in order to fulfill legal obligations or resolve disputes, we may retain necessary information until the statutory retention period. Specifically, transaction records (including payment records) shall be kept for at least 5 years from the date of completion of the transaction; Operation logs will be kept for 1 year; Account information will be deleted within 30 days after account cancellation, except as otherwise provided by laws and regulations.

3.3 Protection measures: We adopt industry standard encryption technology, access control, firewall, security audit and other measures to protect your personal information, preventing leakage, tampering or loss. At the same time, we require our employees and partners to fulfill their confidentiality obligations.

3.4 Security incident handling: In case of personal information leakage or other security incidents, we will promptly report to you and regulatory authorities in accordance with the law.

4. How We Share, Transfer, and Publicly Disclose Your Personal Information

4.1 Sharing: We will not share your personal information with any third party, except in the following circumstances:

(1) Your explicit consent was obtained;

(2) To fulfill the contract signed with you (for example, to provide necessary information to overseas patent agencies or official institutions to facilitate the payment of patent annual fees);

(3) Legal and regulatory requirements or authorized authorities' lawful directives;

(4) Shared with our affiliated companies, but we only share information necessary for providing services and are subject to this privacy policy.

We may entrust the following third parties to process your personal information, who only have access to your information within the necessary scope and are bound by confidentiality obligations:

(1) Cloud service provider: Alibaba Cloud Computing Co., Ltd., used for data storage and computing;

(2) SMS/email service provider: used to send annual fee reminders, verification codes, and other notifications;

(3) Payment institutions: Alipay (China) Network Technology Co., Ltd., Tenpay Payment Technology Co., Ltd. (WeChat payment) and cooperative banks for payment processing;

(4) Risk control service provider: used to detect abnormal login, malicious behavior, etc.

We will not share your personal information with any third party outside the above list, except as otherwise provided by laws and regulations or with your separate consent.

4.2 Information Transfer: Without your consent, we will not transfer your personal information to any third party, unless there is a merger, acquisition, asset transfer, etc. We will inform you of the recipient's name and contact information, and require the recipient to continue to comply with this policy.

4.3 Public Disclosure: We will not publicly disclose your personal information unless required by laws and regulations or with your separate consent.

4.4 Exception: According to laws and regulations, sharing, transferring, and publicly disclosing your personal information in the following situations does not require your consent:

(1) Necessary for fulfilling legal duties or obligations;

(2)Necessary for responding to sudden public health emergencies or emergencies;

(3) Process your self disclosed or legally disclosed information within a reasonable scope in accordance with the law;

(4)Other circumstances stipulated by laws and administrative regulations.

5. Protection of Minors

This platform does not provide services to minors under the age of 14. If you are a minor under the age of 14, please do not register to use this platform. If we discover that personal information of minors under the age of 14 has been mistakenly collected, we will immediately delete it. For minors aged 14 to 18, it is recommended to use this platform with the accompaniment of a guardian.

6. Automated Notification

This platform uses automated algorithms to push notifications of patent annual fees, trademark renewal payment deadlines, bill generation, and other service information. This decision is based on the patent annual fee and trademark renewal data you have entered, as well as the system's preset rules, and does not involve a comprehensive evaluation or portrait of your personal characteristics. You have the right to refuse decisions made solely through automated decision-making methods and can do so through customer service (email: pat-annuity@hqht-online.com). You can request manual review of cases where payment has been made and a service relationship has been formed with the platform. For cases that have not been entrusted and have not formed a service relationship, contact customer service to request termination of automatic platform push notifications, reminders, etc.

7. Personal Information Management

By logging into this platform or contacting us, you can fulfill the following rights:

7.1 Viewing, correcting, and deleting: You can view or correct your account information and patent information in the 'Personal Center'. If you need to delete your account, you can contact customer service and we will handle it within a reasonable period of time.

7.2 Account cancellation: You can apply for account cancellation through online contact or customer service phone number. After account cancellation, we will delete or anonymize your personal information, except for those required by laws and regulations to be retained.

7.3 Complaint and report: If you believe that your personal information rights have been infringed, you can file a complaint through the publicly available contact information, and we will reply within 15 working days.

8. Update to this Privacy Policy

We may revise this privacy policy from time to time. The revised version will take effect immediately after its release on this platform. We will remind you of significant changes (such as changes in the purpose and method of personal information processing) in more prominent ways (such as pop ups, email notifications). Your continued use of this platform is considered acceptance of the revised policy.

9. Contact Us

If you have any questions, comments, or requests regarding this privacy policy, you can contact us through the following methods:

Customer Service Hotline: 010-84505596

Email: pat-annuity@hqht-online.com

Mailing Address: Room 611, Xinguangda Center, Block A, No. 2 East Yongshun Street, Tongzhou District, Beijing, China

Legal Department of Global Patent Annuity Fees Payment Agency Co.,

10. Dispute Resolution

Any disputes arising from this privacy policy shall be resolved through the dispute resolution method stipulated in Article 11 of the IP ANTS User Service Agreement, which is to file a lawsuit with the People's Court of Tongzhou District, Beijing, the domicile of the platform party.

(No Text below)

IP ANTS User Service Agreement

Publication Date: 26 May 2026

Effective Date: 28 May 2026

Important Notice

Global Patent Annuity Fees Payment Agency Co., Ltd (hereinafter referred to as 'we' or 'the platform') reminds you to carefully read and fully understand all the contents of this agreement before registering and using IP ANTS (hereinafter referred to as 'the platform'), especially the clauses highlighted in bold and red that have significant impacts on users, including but not limited to intellectual property ownership, use bans and breach of contract responsibilities, jurisdiction agreements, etc. By checking 'I have read and agreed to the IP ANTS User Service Agreement' and clicking the registration button, you are deemed to have read, understood, and agreed to accept all the constraints of this agreement. If you do not agree with any content of this agreement, please do not register or use this platform.

The clauses in this agreement that may have a significant relationship with your rights (including but not limited to clauses that exempt or limit the platform's liability, clauses that limit your rights, dispute resolution and jurisdiction, etc.) have been prominently marked in bold, red or underlined font. Please pay close attention to them.

0. Definition

0.1 ‘This Platform’or ‘Platform’: refers to the IP ANTS website (domain name: http://www.zhimy.net) and related web portal, mobile portal, API interfaces, and any derivative forms thereof.

0.2  ‘This platform’ refers to Global Patent Annuity Fees Payment Agency Co., Ltd.

0.3 ‘User’ refers to a natural person, legal entity, or other organization that agrees to this agreement and completes registration.

0.4 ‘Services’ refer to the global patent annual fees and global trademark renewal management, monitoring, reminders, entrusted payments, and related auxiliary services provided by this platform.

0.5 ‘Patent Annuity’refers to the annual fee paid to the official patent offices of various countries to maintain the validity of patent rights.

0.6 ‘Trademark Renewal’ refers to the fees that need to be paid to the official trademark offices of various countries to maintain the validity of trademark rights.

1. Subject and Scope of the Agreement

1.1 This agreement is between you (hereinafter referred to as the 'User') and Global Patent Annuity Fees Payment Agency Co., Ltd (registered address: Room 611, 6/F, Building 2, Yard 3, Huibingbeiyi Street, Tongzhou District, Beijing). The effective contract between the 'platform parties' regarding registration, login, and use of this platform.

1.2 The content of this agreement includes the main text of this agreement and the ‘IP ANTS Privacy Policy’, as well as various rules, statements, operating instructions, notices, etc. that the platform has already published or may publish in the future (hereinafter referred to as ‘platform rules’). All platform rules are an integral part of this agreement and have the same legal effect as the main text of this agreement.

1.3 This agreement is entered into in the form of an electronic contract, which has the same legal effect as a paper contract in accordance with the provisions of the Civil Code of the People's Republic of China and the Electronic Signature Law of the People's Republic of China.When registering, it is mandatory to check 'I have read and agreed to the IP ANTS User Service Agreement' and 'I have read and agreed to the IP ANTS Privacy Policy' before completing the registration. The platform will automatically record the user's selection behavior, registration time, IP address, device identifier, browser type and version, etc., and use them as evidence for the establishment of electronic contracts and user confirmation. These records are automatically generated by the platform's system, and the user acknowledges their authenticity and legal validity, except where the user has evidence to the contrary that is sufficient to refute them.

2. Registration and Usage

2.1 It is required to register an IP ANTS account before using this platform. You should complete the registration with truthful, complete, and accurate information. The platform has the right to require users to provide further authentication materials (such as legal representative identity proof, authorization letter, etc.) according to laws, regulations or risk control needs. The registered users shall bear full legal responsibility for all actions and consequences under their accounts.

2.2 Please keep your account and password safe and secure. It is not allowed to transfer, lend, rent or authorize others to use your account in any form. Any operation carried out through your account on this platform shall be deemed as your own behavior, and you shall be responsible for the legal consequences arising from such operation. Please immediately notify the platform if you discover any abnormal usage of your account.

2.3 The platform has the right to suspend, restrict or terminate the use of your account in accordance with laws, regulations, platform rules or business needs. You are not allowed to engage in any behavior that violates laws and regulations, damages national interests, public interests, or the legitimate rights and interests of others while using this platform.

3. Services Provided by the Platform

3.1 This platform mainly provides global patent annual fees and global trademark renewal management services, including but not limited to: patent annual fees and trademark renewal monitoring, reminders, fee calculation, entrusted payment services, patent information management, bill report generation, etc. The specific service content shall be subject to the actual services provided by this platform at that time.

3.2 The platform has the right to adjust, upgrade, or suspend certain services based on business development needs, and to notify users in advance through announcements, internal messages, and other means as much as possible.

3.3 Declaration Responsibility Boundary

The platform is not an authorized agency of the official patent offices of various countries, nor a patent agency as defined in the Patent Agency Regulations. The platform only serves as a technical service platform to assist users in completing the information management and payment process of patent annual fees. The platform does not provide any legal advice, including but not limited to patent validity, infringement analysis, strategic recommendations, and the necessity of maintaining rights. Users should obtain legal advice on their own or through other compliant and legal patent agencies. The user entrusts the platform to pay the patent annual fee on their behalf, which is the user's own decision. The platform shall not be held legally responsible for any losses caused by errors in information provided by the user, changes in the legal status of patents, official system failures, etc., except as otherwise required by laws and regulations.

4. Special Agreement on Service

4.1 In order to provide safe, accurate, and timely patent annual fee payment and trademark renewal services, we will, with your consent and confirmation, require you to provide some basic information about you and the basic information of the patent annual fee or trademark renewal you need to pay by filling out forms or other forms. Please be sure to follow the steps provided on this platform to correctly and completely fill in the designated patent annual fee or trademark renewal information, as well as key information such as the year to be paid, in order to entrust the payment of patent annual fee or trademark renewal.

Please provide truthful, accurate, timely, and complete information. If the information you provide is untrue, inaccurate, untimely, or (and) incomplete, this platform has the right to suspend or terminate its services to you, delete any of your information on this platform, and refuse to provide you with part or all of this service. And this platform has the right not to accept your patent annual fee payment or trademark renewal instruction and order, and consider the contracted relationship between you and this platform as non-existent. If this results in your overdue payment of patent annuities or trademark renewals, loss of patent or trademark rights, overdue fines, late payment penalties, or any other losses, this platform shall not be held responsible.

4.2 When using the patent annual fee payment or trademark renewal services provided by this platform, please make sure to pay to our company or other designated recipients within the specified payment period after successfully submitting the patent annual fee payment or trademark renewal orders. And any payment method you use must ensure that the company or other designated payee can receive the payment without error within the specified period.

Due to fluctuations in international exchange rates, if you are unable to make payment within the payment deadline specified in this service after successfully submitting a patent annual fee payment or trademark renewal order, you will be required to make payment based on the latest exchange rate change beyond the specified deadline.

If you fail to make payment on time or the payment amount is insufficient, or the payment is made after the specified deadline, or fail to ensure that the company or other designated payee receives full payment within the specified payment period, this platform has the right not to accept your patent annual fee payment or trademark renewal instruction and order, and consider the contracted relationship between you and this platform as non-existent. If this results in your overdue payment of patent annual fees or trademark renewals, loss of patent or trademark rights, overdue fines, late payment penalties, or any other losses, this platform shall not be held responsible.

4.3 When you successfully make a payment to our company or another designated recipient within the specified period, please be sure to notify our company or other designated recipient of your payment information (including payer name, order number, payment amount, payment date, payment bank or ATM transfer account) by email within 24 hours from the time of successful payment (based on the local time of the bank you use for remittance).

The standard for determining whether you have been able to clearly notify our company of your above information will be based on our company's email response to your relevant notification.

If you fail to notify or fail to notify on time, or if the notification method does not successfully inform the company or other designated recipients, or if the payment information you have notified is incorrect, this platform has the right to suspend or terminate the processing of your patent annual fee payment or trademark renewal request, and has the right to consider that your contracted relationship with this platform does not exist and stop processing your order. If this results in your overdue payment of patent annual fees or trademark renewals, loss of patent or trademark rights, overdue fines, late payment penalties, or any other losses, this platform shall not be held responsible.

4.4 To ensure that our platform has sufficient time to safely, accurately, and quickly process your patent annual fee payment, when you decide to submit a patent annual fee payment order, please ensure that there are more than 15 days before the government's statutory payment deadline (① excluding statutory rest days, there are still more than 15 days after holidays. ② The standard for dividing statutory rest days and holidays is based on the local statutory rest days and holidays of the country where the patent annual fee is to be paid). The patent annual fee submitted to the China Patent Office is still more than 10 days away from the payment deadline (① excluding statutory rest days, there are still more than 10 days after holidays). ② The standard for dividing statutory rest days and holidays is based on the local statutory rest days and holidays of the country where the patent annual fee is to be paid. According to the local legal rest days and holidays in China.

If the order’s date is less than 15 days away from the statutory payment deadline (① excluding statutory rest days and less than 15 days after holidays), and the standard for dividing statutory rest days and holidays is based on the statutory rest days and holidays in the country where the patent annual fee is to be paid, and the patent annual fee submitted to the China Patent Office is less than 10 days away from the statutory payment deadline (① excluding statutory rest days and less than 10 days after holidays), we will only be able to provide you with patent annual fee related services in other ways. The amount of professional fees and other fees will also correspondingly occur. Please pay attention to the fee changes thereof.

4.5 In order to comply with the procedures for paying patent annual fees in official patent offices of various countries, you agree to authorize our company to sign the necessary documents for the payment of patent annual fees on our behalf, for the purpose of our company paying patent annual fees to official patent offices of various countries. At that time, our company will confirm with you through a power of attorney regarding the procedures for paying patent annual fees. You agree that the delegated signature of our company has the same legal effect as your own signature. Our company's delegated signing is limited to the documents you have entrusted for the payment of patent annual fees. If you do not agree to these terms, please be sure to inform our company in writing in advance. If our company has already charged you for the entrusted payment of patent annual fees, you agree to our refund and immediately stop processing your patent annual fee payment request upon receipt of your relevant written notice. If this results in your overdue payment of patent annual fees, loss of patent rights, overdue fines, retroactive late fees, or any other losses, this platform shall not be held responsible.

4.6 If you provide incorrect, untrue, or incomplete information, or if you request in writing that this platform should stop processing patent annual fees or trademark renewals that have not yet been paid to governments of various countries, or if this platform is unable to accept and handle the patent annual fees or trademark renewals entrusted by you due to your violation of this service agreement, if the relevant fees for the patent annual fees or trademark renewals have been paid to our company, you agree that our company will first deduct the incurred operating costs and refund related handling fees, and then our company or designated payer will refund the remaining fees to you. If there is a situation where the platform is unable to claim a refund from judicial institutions such as the Patent Office or Trademark Office, the platform shall not bear the corresponding consequences.

4.7 Special Agreement on Insufficient Fees and Refunds

(1)Obligation to Notify of Differential Payment: If the amount paid by the user is insufficient to cover the patent annual fee or trademark renewal amount already paid by the platform to the official patent offices or trademark offices of various countries, as well as the service fee that the platform should charge according to the agreement, the platform shall notify the user through any means such as WeChat, email, or mobile SMS within three working days after discovering the difference, and specify the difference amount, the deadline for supplementary payment (calculated from the date of notification, not less than five working days), and the consequences of overdue payment.

(2)The Consequences of Overdue Payment: If the user fails to fully pay the difference within the deadline for payment, the platform has the right to suspend the processing of all pending commissions of the user until the difference is paid. If the user fails to make up the payment within ten working days from the expiration of the deadline for self payment, the platform has the right to unilaterally terminate the payment service and initiate a refund in accordance with paragraph (3) of this article.

(3)Refund Method and Interest Free Principle: The platform has already paid patent annual fees or trademark renewal fees to the official patent offices or trademark offices of various countries. As the official patent offices and trademark offices of various countries generally do not refund fees, the platform will not refund this part of the payment. The remaining amount paid by the user shall be refunded by the platform to the user's original payment account within thirty working days after deducting the operating fees incurred by the platform (including but not limited to bank handling fees, exchange losses, fees corresponding to the processed portion of the service fees that the platform should charge according to the agreement, notification fees, etc.). The platform does not charge interest on the refunded amount mentioned above, and the user acknowledges and agrees to this.

(4) Incurred Operating Costs: The aforementioned 'incurred operating costs' specifically include: (i) the actual human operation costs incurred by the platform in handling the entrusted orders, calculated at a minimum of RMB 50 per patent, design, utility model or trademark (or according to the charging standards announced by the platform at that time); (ii) The platform has already paid transfer fees, cross-border remittance fees, exchange losses, etc. And fees to third parties such as banks and payment institutions; (iii) Communication and management costs incurred by the platform for collecting payment differences, notifying users, and processing refunds; (iv) The annual patent fees or official fees already paid for renewals to the official patent offices or trademark offices of various countries as instructed by the user (these fees cannot be refunded and are not included in the refundable amount).

4.8 When entrust our company to pay patent annual fees for various countries on your behalf, if you correctly and completely fill in the patent information and important information such as the year of payment specified, and have successfully paid to our company or other designated recipients within the specified payment deadline of this service, and the date of your successful submission of the patent annual fee payment order to our company is more than 15 days away from the government's statutory payment deadline (① excluding statutory rest days, there are still more than 15 days after holidays), and the standard for dividing statutory rest days and holidays is based on the statutory rest days and holidays of the country where the patent annual fee is to be paid), the patent annual fee submitted to the China Patent Office is still more than 15 days away from the statutory payment deadline. More than 10 days (① refers to having more than 10 days after a holiday, excluding statutory rest days). ② When dividing statutory rest days and holidays according to the local statutory rest days and holidays in China, our company guarantees to pay the patent annual fee entrusted by you to the official patent office of the designated country before the statutory deadline.

If a patent annual fee case or trademark renewal case incurs late fees or loss of rights due to delay or fault on our part (including actual losses and potential benefits), the compensation limit is 10 times the amount of the patent annual fee or trademark renewal professional fee for which the late fees or loss of rights occurred.

4.9 In the related services provided by this platform regarding patent annual fees and trademark renewals, the patent annual fees and trademark renewal standards of various countries, their government prescribed fees, remittance fees, or our company's agency service fees involved will change with the adjustment of government prescribed fees, international exchange rate fluctuations of various currencies, price changes, operating costs, and changes in patent scope. This platform has the right to adjust the various fee standards related to patent annual fees and trademark renewal services at any time when necessary, and the adjustment will take effect immediately when published on the official website of this platform.

4.10 When you have entrusted this platform to pay patent annual fee or trademark renewal official fee on your behalf, and the services provided by our company, our website, or our platform are still in operation, and your patent annual fee or trademark renewal official fee has not been paid to the designated country's patent or trademark office, if the government of the country where the patent or trademark is authorized suddenly increases the patent annual fee or trademark renewal official fee, or the international exchange rate appreciates significantly, you agree to unconditionally pay the difference to our company within the designated period of time.

4.11 You agree that the information or documents you provide to this platform in any form may be subject to technical processing (such as format conversion, storage optimization) solely for the purpose of ensuring the normal operation and service continuity of this platform, and may not alter the substantive content of the information or be used for other purposes.

4.12 When you do not entrust our company to pay the patent annual fee or trademark renewal official fee, but manage the patent information or trademark renewal information, payment period, payment amount and other information through this system on your own, if there is a delay in paying the patent annual fee or trademark renewal, loss of patent or trademark rights, overdue fines, late payment fees or any other losses, this platform will not be held responsible.

5. Intellectual Property Ownership

5.1 Intellectual Property Declaration of the Platform
The overall structure, interface design, column settings, color matching, field arrangement, operation process, interaction logic, source code, object code, documents, database structure, data arrangement, text content, graphics, logos, button icons, software, trademarks (including 'IP ANTS' and platform specific graphic logos, etc.), commercial logos, etc. of this platform are independently developed or legally obtained by the platform. The platform enjoys complete copyright (including but not limited to computer software copyright, assembly work copyright), trademark rights, patent rights, trade secrets, and other intellectual property rights for the above content. Without prior written authorization from the platform, no company or individual may copy, imitate, plagiarize, disseminate, adapt, translate, assemble, reverse engineer, decompile, disassemble or obtain all or part of the content of this platform through any technical means.

5.2 Originality Design Protection
This platform has originality in the selection and arrangement of overall layout, menu style, module settings and order, page layout and statistical logic, page navigation bar color scheme and three-stage layout, table core fields, non generic terms, bottom shopping cart and buttons, abnormal jump logic, etc., which constitute a compilation work or computer software interface design work, and are protected by the Copyright Law of the People's Republic of China in accordance with the law.

The aforementioned prohibited behaviors do not apply to: (i) temporary or technical copying necessary for users to use the services of this platform normally (such as browser caching, local temporary files); (ii) Reasonable use as stipulated in Article 24 of the Copyright Law of the People's Republic of China (such as copying in small quantities for personal learning or research); (iii) Other actions explicitly authorized in writing by the platform.

5.3 Trademarks and Commercial Logos
'IP ANTS' and the unique graphic logos, page decorations, etc. of this platform are registered trademarks or commercial logos with certain influence of the platform. Without the written consent of the platform, no one is allowed to use, copy, imitate or apply for registration of logos that are identical or similar to the above logos without authorization.

6. User Prohibition and Liability for Breach of Contract (Core Terms)

6.1 Prohibited Behavior List
During the use of this platform and after account cancellation, users are not allowed to engage in any of the following behaviors alone or in collaboration with others:

(1)Copy, imitate, or plagiarize all or part of the interface design (including but not limited to overall layout, color matching, field order, menu style), column settings, interaction logic, operation process, email templates (including reminder node settings, wording style, formatting), notification texts, business introduction documents, etc. of this platform, or develop, operate, and promote any products, systems, or services that directly or indirectly compete with this platform based on this;

(2) Reverse engineering involves reverse engineering, compiling, or disassembling the software, systems, and databases of this platform, or obtaining the source code, database structure, algorithm models, data dictionaries, and core business rules of this platform through any technical means;

(3)Improper acquisition and use of customer information, taking advantage of registration, use of this platform, or past platform customers, to obtain other customer information on this platform (including but not limited to customer names, contact information, patent lists, payment records, monitoring strategies, etc.), and using such information for business that competes with this platform, or sending commercial offers, soliciting business, or disclosing to any third party to other customers of this platform;

(4)Imitating the platform's email templates, notification formats, business introduction texts, pricing methods, and other original content, sending any form of commercial information or conducting business solicitation to customers (including current and historical customers) of this platform;

(5)Any behavior that may cause the relevant public (including platform customers, potential customers, intellectual property industry practitioners, etc.) to mistakenly believe that you or your affiliates have an investment, cooperation, licensing, agency, specific contact or recognition relationship with the platform, including but not limited to using website interfaces, logos, promotional language that is the same or similar to the platform;

(6) Use any types of web crawler, spider, script, robot, automation tool or other technical means to batch obtain, copy, download any data content on this platform (including patent information, customer information, cost data, etc.);

(7)Other malicious competitive behaviors that violate the principles of good faith and business ethics, use the resources of this platform to engage in unfair competition or infringe on the legitimate rights and interests of the platform.

6.2 Liability for Breach of Contract

(1)If the user violates any of the prohibited behaviors stipulated in Article 6.1 of this Agreement, it shall constitute a fundamental breach. The platform has the right to immediately terminate your account, suspend or terminate all services provided to you, and has the right to take technical measures to block your access without prior notice.

(2)Users must pay a penalty to the platform for their breach of contract. The amount of liquidated damages shall be calculated as follows: [two] times the total reasonable expenses incurred by the platform to investigate, stop user breach of contract, and hold them legally responsible (including but not limited to lawyer fees, notary fees, timestamp storage fees, electronic evidence collection fees, travel expenses, accommodation fees, transportation fees, appraisal fees, litigation fees, preservation fees, guarantee fees, translation fees, evaluation fees, execution fees, etc.). Both parties confirm that the liquidated damages are a reasonable compensation for the platform's rights protection costs. If the liquidated damages are deemed too high according to legal provisions or court discretion, they shall be adjusted to [one] times the actual losses or reasonable expenses.

(3)If the actual losses suffered by the platform or the infringing profits of the infringer are higher than the above-mentioned liquidated damages, the platform has the right to choose to claim compensation from the user based on the actual losses or infringing profits.

(4)The above-mentioned liquidated damages do not affect the platform's right to claim statutory punitive damages in accordance with laws and regulations such as the Copyright Law of the People's Republic of China and the Anti Unfair Competition Law of the People's Republic of China.

(5)This breach of contract liability clause shall remain in effect after the termination of this agreement and shall not become invalid due to account cancellation or termination of the agreement.

7. Confidentiality Obligation

7.1 The user acknowledges and agrees that any trade secrets of the platform (including but not limited to undisclosed software source code, database design, customer list, pricing strategy, annual fee monitoring rules, algorithm logic, technical documentation, operational data, etc.) and non-public information of the platform's customers that they come into contact with during the use of this platform are considered confidential information.

7.2 The user undertakes to assume strict confidentiality obligations for the above-mentioned confidential information during the validity period of this agreement and within [ten] years after the termination of the agreement. The user shall not disclose the confidential information to any third party, nor use it for any purpose outside the scope of this agreement, especially for business that competes with the platform party.

7.3 If the user violates the confidentiality obligation, the platform has the right to require the user to bear the liability for breach of contract in accordance with Article 6.2 of this agreement.

7.4 Exceptions to Confidentiality Obligations
Confidential information does not include the following situations: (i) already known to the public or becoming public information through no fault of the user; (ii) Users can prove that they were aware of and had no confidentiality obligations regarding the information prior to its disclosure by the platform; (iii) Information lawfully obtained by the user from a third party with the right to disclose and without confidentiality restrictions; (iv) Information that must be disclosed in accordance with mandatory requirements of laws, regulations, judicial or administrative authorities. In the aforementioned scenario (iv), users should notify the platform within a reasonable range and disclose only the minimum amount of information.

8. User Declaration and Warranty

8.1 You guarantee that the information provided during the registration and use of this platform is true, accurate, and complete. If such information changes, you should update it promptly.

8.2 You guarantee that the patent number or trademark number, patent name or trademark name, patent application date or trademark application date, patent owner information or trademark owner information, annual fee payment deadline or trademark renewal deadline submitted through this platform are true, accurate, and correct. If the information you provide is incorrect, incomplete, or untimely (including but not limited to failure to submit the orders sufficiently in advance of the payment deadline), resulting in payment failure, delay, loss of patent or trademark rights, late fees, or other losses, the platform shall not be held responsible, and the fees already collected shall be handled in accordance with Article 4.7 of this Agreement. You should review the information yourself and bear all the consequences.

8.3 You promise and guarantee that you will not use this platform to engage in any behavior that infringes on the intellectual property rights, trade secrets, or reputation of the platform or third parties, nor will you use this platform to engage in unfair competition.

9. Disclaimer

9.1 The platform shall make reasonable efforts to maintain the stable operation of this platform, but shall not be liable in the following circumstances: (1) caused by force majeure such as natural disasters, wars, strikes, government actions, cyber attacks, power outages, etc; (2) Due to your own reasons (such as account leakage, operational errors, etc.); (3) Other exemption situations stipulated by laws and regulations. Force majeure refers to objective circumstances that are unforeseeable, unavoidable, and insurmountable, including but not limited to earthquakes, floods, fires, wars, government actions, power outages, cyber attacks, third-party service provider failures, etc.

9.2 This platform may contain links to third-party websites or third-party services, which are independently provided by third parties. The platform is not responsible for their content, security, or legality. Except for intentional or gross negligence on the part of the platform towards the downloaded materials provided by itself.

9.3 When the government and judicial authorities of relevant countries require this platform to disclose customer related information in accordance with legal procedures, this platform will provide customer related information according to the requirements of law enforcement agencies or for the purpose of public safety. Any disclosure in this situation shall be exempted from liability by this platform.

9.4 When using the series of services provided by this platform regarding patent annual fees, please be sure to operate in an environment that meets the following conditions: the environment must ensure that the service system of this platform can operate normally; The environment must ensure that users can provide information to this platform normally; The usage environment must ensure that users can receive information from this platform normally; The usage environment must ensure the normal display and aesthetics of all content on our company's website; The usage environment must ensure that the database in the service system of this platform can run normally. This platform shall not be liable for any damages or consequences arising from your use of the services provided by this platform in an environment where the above conditions are not met.

9.5 Any personal information leakage caused by your personal behavior shall be exempted from liability by this platform.

9.6 Any customer related information leakage, loss, theft or tampering caused by force majeure such as computer problems, hacker attacks, computer virus intrusion or outbreak, temporary shutdown due to government regulation, or other factors that affect the normal operation of the network, shall not be the fault of this platform, and therefore this platform shall not be held responsible. You should take protective measures on your own when using the services provided by this platform. This platform does not assume any direct or indirect responsibility for any losses caused by your inability to use this service due to the above reasons.

9.7 The services provided by this platform do not guarantee that the server provider or email provider will ensure the security of any emails or materials on this platform during or at the end of transmission, and will not disconnect or make errors. This platform is not responsible for any losses caused to you due to reasons beyond the control of this platform.

9.8  The platform shall not be responsible for the content, security, or legality of third-party websites or resources, except for intentional or gross negligence on the part of the platform in providing downloaded materials.

9.9  The services provided by this platform do not guarantee that they will not be interfered with, attacked, destroyed, and/or implanted with computer viruses by others. If any direct or indirect damage is caused to you as a result, the platform shall not be held responsible within the scope permitted by laws and regulations, except for the platform's fault.

9.10 Due to the leakage of customer related information caused by other websites linked to our company's website, as well as any legal disputes and consequences arising therefrom, this platform shall be exempt from liability.

9.11 Our website or third parties utilizing our services may be linked to websites or electronic resources operated by other companies, but this does not imply any relationship between our platform and that company or electronic resource. We do not assume any direct or indirect liability for any damages caused by your linking to other websites or electronic resources through our website.

9.12 All non company or non company website advertising content, images, text, products, services, and other information you browse on our website are proposed and planned by the respective advertisers, suppliers, service providers, agents, and product owners. You must independently verify the authenticity of the aforementioned advertisements and information. This platform assumes no responsibility for the aforementioned advertisements, products, and all service information. If you engage in transactions with the advertiser, supplier, service provider, agent, or product owner as a result, this platform shall not be liable for any guarantee or damages related to the goods, services, or other subject matter of your transactions.

9.13 In order to ensure the normal operation of this platform, it is necessary to regularly or irregularly upgrade or shut down the website for maintenance. We apologize for any service interruptions caused by such situations. We will do our best to avoid service interruptions or limit the interruption time to the shortest possible time. If the service is suspended due to hardware failures or other force majeure beyond the control of this platform, this platform shall not be held responsible for any inconvenience or loss caused during the suspension of service. However, this platform will do its best to assist in handling the aftermath and strive to minimize the damage caused to you as a result.

9.14 If the platform's own operational errors (such as paying fees to the wrong patent office or failing to pay before the deadline) cause direct losses to the user, the platform shall bear the liability for compensation, and the compensation amount shall be limited to the fees paid by the user to the platform for the commission; If users suffer losses due to uncontrollable factors such as exchange rate fluctuations, official fee adjustments, or official system failures, the platform shall not be liable for compensation.

9.15If you violate this service agreement, the platform has the right to terminate the service in accordance with the provisions of this agreement. The platform reserves the right to hold you responsible for any losses caused to the platform due to your breach of contract. If your losses are aggravated due to the platform's failure to fulfill the notification obligations stipulated in this agreement, the platform shall bear corresponding responsibilities within its fault scope.

9.16 The platform has the right to adjust the service content according to changes in laws and regulations, service upgrades, or business adjustments, and notify users in advance in accordance with the provisions of Article 10.1 of this agreement. If the platform needs to suspend services according to national laws, regulations or government directives, it shall not be held liable for breach of contract, but shall resume services as soon as possible when circumstances permit.

10. Change and Termination of Agreement

10.1 The platform has the right to revise this agreement from time to time according to changes in laws and regulations, service upgrades, or business adjustments. The revised agreement will take effect immediately after its publication on this platform. If the changes to this agreement involve the main rights and obligations of the user (including but not limited to service scope, fee standards, breach of contract liability, dispute resolution, etc.). Users have the right to raise objections in writing within fifteen days after the platform is published; If the user does not agree to the change, they should stop using this platform and apply for account cancellation. The prepaid but unused fees shall be refunded according to the provisions of this agreement. If the user fails to raise any objections within the deadline and continues to use this platform, it shall be deemed as acceptance of the revised agreement.

10.2 You can apply to delete your account by contacting the platform's customer service. After account deletion or cancellation, this agreement shall terminate, but the provisions of this agreement regarding dispute resolution, intellectual property, confidentiality obligations, breach of contract liability, and other ongoing provisions shall remain in effect.

11. Application of Law and Dispute Resolution (Jurisdiction Clause)

11.1 The formation, validity, interpretation, performance, and dispute resolution of this agreement shall be governed by the laws of the People's Republic of China.

11.2 Any disputes arising from or related to this agreement shall be resolved through friendly consultation between the parties; If the negotiation fails, either party has the right to file a lawsuit with the People's Court of Tongzhou District, Beijing, where the platform party resides. Both parties confirm that this clause is an independent dispute resolution clause and shall not lose its effectiveness due to the invalidity, termination, revocation or rescission of this agreement.

12. Miscellaneous

12.1 The invalidity or unenforceability of any provision of this Agreement shall not affect the validity of any other provision.

12.2 The platform's failure to exercise or enforce any right under this agreement does not constitute a waiver of that right.

12.3 If you have any questions about this agreement, you can contact us through the customer service phone number or email address posted on this platform.

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Global Patent Annuity Fees Payment Agency Co., Ltd

IP ANTS Privacy Policy

Publication Date: 26 May 2026

Effective Date: 28 May 2026

This privacy policy will help you understand:

How we collect, use, store, share, and protect your personal information; How do you manage your personal information and the related functions we provide. Please carefully read and fully understand this policy before using this platform. If you do not agree with any content of this policy, please immediately stop using this platform.

Introduction

Global Patent Annuity Fees Payment Agency Co., Ltd (registered address: Room 611, 6/F, Building 2, Yard 3, Huibingbeiyi Street, Tongzhou District, Beijing, We, or the platform, respect and protect the security of your personal information. We will take reasonable and necessary measures to protect your personal information in accordance with the requirements of laws and regulations such as the Personal Information Protection Law of the People's Republic of China and the Cybersecurity Law of the People's Republic of China. This privacy policy applies to any form of access or use of IP ANTS (domain name: http://www.zhimy.net, hereinafter referred to as ‘ this platform’).

1. How do we collect your personal information

To provide you with global patent annual fees and global trademark renewal management services, we will collect your personal information in the following scenarios:

1.1 Registration

When registering an IP ANTS account, you need to provide: the name of the enterprise/institution, the contact person's name, email address, and mobile phone number. We may send verification codes to the mobile number or email address you provide to confirm your identity. Failure to provide the above information will prevent you from completing the registration and using the platform.

1.2 Utilizing Patent Annual Fees and Trademark Renewal Management Services

When you use this platform to manage patent annual fee information and trademark renewal information, submit patent annual fee and trademark renewal monitoring orders or payment services, we will collect information directly related to the patent management or trademark renewal management that you upload or fill in, such as patent number or trademark number, patent name or trademark name, patent application date or trademark application date, patent owner or trademark owner information, patent annual fee payment deadline or trademark renewal payment deadline, payment amount, etc. These pieces of information are necessary for providing services. If you do not provide them, we will not be able to complete the monitoring or payment of patent annual fees or trademark renewals.

1.3 Customer Management and Billing
To provide you with billing, reporting, and customer support services, we will collect your mailing address, invoicing information (invoice header, taxpayer identification number, etc.), service usage records (logs), consultation records, etc.

1.4 Security and Compliance
To ensure the security of your account, prevent fraud, and prevent illegal and irregular behavior (especially intellectual property infringement and unfair competition), we will automatically collect your IP address, device identifier, browser type, operating system version, access time, clickstream data, operation logs, etc. These pieces of information will be used to establish operational audit logs as evidence in case of disputes. The retention period for such operation logs is 1 year from the date of generation.

1.5 Service Improvement

We may use anonymized data (which cannot identify specific individuals) for statistical analysis and system optimization to improve service quality.

2. Use ofCookies and Similar Technologies

2.1 This platform uses cookies and similar technologies (such as session storage) to maintain your login status, remember your preferences, and analyze your access behavior. You can manage or disable cookies based on your browser settings, but disabling them may result in some features not functioning properly.

2.2 We will not use cookies for any purposes other than those described in this privacy policy.

3. Personal Information Storage and Usage

3.1 Storage location: The personal information we collect will be stored on servers within the territory of the People's Republic of China. If it is necessary to transmit overseas, we will evaluate it in accordance with the law and obtain your separate consent.

3.2 Storage period: We will retain your personal information during the operation of our platform services and for the minimum period required by laws and regulations. After account cancellation, we will delete or anonymize your personal information, but in order to fulfill legal obligations or resolve disputes, we may retain necessary information until the statutory retention period. Specifically, transaction records (including payment records) shall be kept for at least 5 years from the date of completion of the transaction; Operation logs will be kept for 1 year; Account information will be deleted within 30 days after account cancellation, except as otherwise provided by laws and regulations.

3.3 Protection measures: We adopt industry standard encryption technology, access control, firewall, security audit and other measures to protect your personal information, preventing leakage, tampering or loss. At the same time, we require our employees and partners to fulfill their confidentiality obligations.

3.4 Security incident handling: In case of personal information leakage or other security incidents, we will promptly report to you and regulatory authorities in accordance with the law.

4. How We Share, Transfer, and Publicly Disclose Your Personal Information

4.1 Sharing: We will not share your personal information with any third party, except in the following circumstances:

(1) Your explicit consent was obtained;

(2) To fulfill the contract signed with you (for example, to provide necessary information to overseas patent agencies or official institutions to facilitate the payment of patent annual fees);

(3) Legal and regulatory requirements or authorized authorities' lawful directives;

(4) Shared with our affiliated companies, but we only share information necessary for providing services and are subject to this privacy policy.

We may entrust the following third parties to process your personal information, who only have access to your information within the necessary scope and are bound by confidentiality obligations:

(1) Cloud service provider: Alibaba Cloud Computing Co., Ltd., used for data storage and computing;

(2) SMS/email service provider: used to send annual fee reminders, verification codes, and other notifications;

(3) Payment institutions: Alipay (China) Network Technology Co., Ltd., Tenpay Payment Technology Co., Ltd. (WeChat payment) and cooperative banks for payment processing;

(4) Risk control service provider: used to detect abnormal login, malicious behavior, etc.

We will not share your personal information with any third party outside the above list, except as otherwise provided by laws and regulations or with your separate consent.

4.2 Information Transfer: Without your consent, we will not transfer your personal information to any third party, unless there is a merger, acquisition, asset transfer, etc. We will inform you of the recipient's name and contact information, and require the recipient to continue to comply with this policy.

4.3 Public Disclosure: We will not publicly disclose your personal information unless required by laws and regulations or with your separate consent.

4.4 Exception: According to laws and regulations, sharing, transferring, and publicly disclosing your personal information in the following situations does not require your consent:

(1) Necessary for fulfilling legal duties or obligations;

(2)Necessary for responding to sudden public health emergencies or emergencies;

(3) Process your self disclosed or legally disclosed information within a reasonable scope in accordance with the law;

(4)Other circumstances stipulated by laws and administrative regulations.

5. Protection of Minors

This platform does not provide services to minors under the age of 14. If you are a minor under the age of 14, please do not register to use this platform. If we discover that personal information of minors under the age of 14 has been mistakenly collected, we will immediately delete it. For minors aged 14 to 18, it is recommended to use this platform with the accompaniment of a guardian.

6. Automated Notification

This platform uses automated algorithms to push notifications of patent annual fees, trademark renewal payment deadlines, bill generation, and other service information. This decision is based on the patent annual fee and trademark renewal data you have entered, as well as the system's preset rules, and does not involve a comprehensive evaluation or portrait of your personal characteristics. You have the right to refuse decisions made solely through automated decision-making methods and can do so through customer service (email: pat-annuity@hqht-online.com). You can request manual review of cases where payment has been made and a service relationship has been formed with the platform. For cases that have not been entrusted and have not formed a service relationship, contact customer service to request termination of automatic platform push notifications, reminders, etc.

7. Personal Information Management

By logging into this platform or contacting us, you can fulfill the following rights:

7.1 Viewing, correcting, and deleting: You can view or correct your account information and patent information in the 'Personal Center'. If you need to delete your account, you can contact customer service and we will handle it within a reasonable period of time.

7.2 Account cancellation: You can apply for account cancellation through online contact or customer service phone number. After account cancellation, we will delete or anonymize your personal information, except for those required by laws and regulations to be retained.

7.3 Complaint and report: If you believe that your personal information rights have been infringed, you can file a complaint through the publicly available contact information, and we will reply within 15 working days.

8. Update to this Privacy Policy

We may revise this privacy policy from time to time. The revised version will take effect immediately after its release on this platform. We will remind you of significant changes (such as changes in the purpose and method of personal information processing) in more prominent ways (such as pop ups, email notifications). Your continued use of this platform is considered acceptance of the revised policy.

9. Contact Us

If you have any questions, comments, or requests regarding this privacy policy, you can contact us through the following methods:

Customer Service Hotline: 010-84505596

Email: pat-annuity@hqht-online.com

Mailing Address: Room 611, Xinguangda Center, Block A, No. 2 East Yongshun Street, Tongzhou District, Beijing, China

Legal Department of Global Patent Annuity Fees Payment Agency Co.,

10. Dispute Resolution

Any disputes arising from this privacy policy shall be resolved through the dispute resolution method stipulated in Article 11 of the IP ANTS User Service Agreement, which is to file a lawsuit with the People's Court of Tongzhou District, Beijing, the domicile of the platform party.

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